Frequently asked questions

What is iZULU all about?

iZULU is an online marketplace that is passionate about empowering local makers and designers.

How do I purchase products?

Just follow the order prompts: 1. Select your items and add them to your cart. 2. Once you have everything you want, click the cart icon. 3. Fill out the requested details and click the checkout button. 4. You will then be taken to an order confirmation page which will give you your order number and delivery time lines.

What payment methods are available?

Our payment options include: Credit card: VISA & Mastercard Debit card: VISA & Mastercard (must be 3D Secure enabled) EFT Zapper For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions. If an option is not available for you, don’t worry, we have a few easy and secure ways to pay.

How does shipping work?

Once you've placed your order, you’ll get a confirmation email with your order details immediately. Wait times may vary depending on the item you’ve purchased and your location, but you should receive your package within 7 working days.

What are your return/exchange/refund policies?

Please visit https://www.izulu.shop/shippingandreturns for more information on our return, exchange and refund policies.

How do I sell my products on your website?

Please visit https://www.izulu.shop/vendors for information on becoming a vendor.